Home > Terms > English, UK (UE) > Post-purchase dissatisfaction
Post-purchase dissatisfaction
A response to a purchasing decision in which the consumer feels that the product or service has failed to deliver the expected performance on some dimension.
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- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Advertising
- Category: Marketing communications
- Company: Butterworth-Heinemann
- Product:
- Acronym-Abbreviation:
Other Languages:
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