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Customer management

Referring to the business of implementing models that allow companies to manage how they interact with their clients.

Contributors in Customer management

Customer management

Zero-lot-line house

Business services; Customer management

A residential property built with at least wall of the structure adjoining the property line. In doing so, builders are able to create more livable space, either inside the house or in a patio area ...

Zero layoff policy

Business services; Customer management

A company policy based on a guiding principle that the welfare of employees should not be harmed due to economic factors that adversely impact the bottom line. When such policies are adopted ...

Zombie debt

Business services; Customer management

A term used to describe older debts that have been brought "back to life" by collection actions. Zombie debt is debt that a consumer may have forgotten about until it is resurrected as the expiration ...

ZEW Economic Sentiment

Business services; Customer management

A survey of economists and analysts conducted monthly, assessing the economic conditions of several countries and regions including the U.S., Germany, Japan and United Kingdom. The resulting index ...

Zipper clause

Business services; Customer management

Provision included in collective bargaining agreements to emphasise that the written document contains the complete agreement negotiated by the parties to it, and that nothing that is excluded is ...

Zero latency enterprise

Business services; Customer management

Firm that can respond to internal and external events as they occur because information is exchanged across departmental or divisional boundaries without any delay.

Zero-proof bookkeeping

Business services; Customer management

Used in smaller businesses or for individual purposes, this method of keeping an eye on the books allows for the accounts to have a balance of zero at the end of the accounting period.

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