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Balanced scorecard
A management tool aimed at increasing organisational effectiveness. It employs a range of both quantitative measures (like profit and productivity) and qualitative measures (like customer service and staff training) to balance money-oriented and people-oriented factors in setting organisational goals and assessing their performance.
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- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Business administration
- Category: Business management
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