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call center
(1) A central point at which all inbound calls are handled by a group of individuals on a controlled sequential basis. Call centers are usually a front end to a business such as airline ticketing or mail order.
(2) A place staffed by users in the customer service representative access group, who can perform some functions on behalf of a customer. For example, they can update customer information, including the password; they can also update orders or place a new order.
- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Software
- Category: Globalization software service
- Company: IBM
- Product:
- Acronym-Abbreviation:
Other Languages:
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