Home > Terms > English, UK (UE) > Cost of poor quality (COPQ)
Cost of poor quality (COPQ)
The total cost of repair, rework, scrap, service calls, warranty claims and write-offs from obsolete finished goods as a percentage of annual sales. Experts have estimated that COPQ typically amounts to 5-30% of gross sales for manufacturing and service companies.
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- Part of Speech: noun
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