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Cost of poor quality (COPQ)

The total cost of repair, rework, scrap, service calls, warranty claims and write-offs from obsolete finished goods as a percentage of annual sales. Experts have estimated that COPQ typically amounts to 5-30% of gross sales for manufacturing and service companies.

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Industry/Domain: Archaeology Category: Human evolution

Larynx

The uppermost part of the windpipe, the sphincter guarding the entrance to the trachea and functioning as the sound-producing organ of the throat.