Home > Terms > English, UK (UE) > Inbound call centre
Inbound call centre
A type of call centre that is designed to receive a large volume of requests -- or inbound calls -- from customers by telephone. Inbound call centres typically handle telephone requests for product or technical support, account assistance, sales, subscription management, billing and other inquiries from consumers.
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- Part of Speech: noun
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- Industry/Domain: Software
- Category: Phone apps
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