Home > Terms > English, UK (UE) > Joint service agreement (JSA)
Joint service agreement (JSA)
A document used in conjunction with a contract to define the processes, performance targets and expectations of both an OEM and a contract manufacturer. The joint service agreement should be specific in terms of how the work will be done and evaluated. It should be supplemented by a management control system that requires a regular review of performance against the JSA expectations. This approach helps minimise the misunderstandings that often develop in outsourcing relationships. Also see "manufacturing and supply agreement."
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- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Manufacturing
- Category: Contract manufacturing
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