Service level

The support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases.

service level

Software; Globalization software service

(1) One of the four levels of service (fast, status, data high, or data low) that determines if a distribution is put on the normal or priority distribution queue. (2) A set of ...

service level

Software; Supply chain

The extent to which a supplying resource satisfies customer requirements, often expressed in terms of error rate, resource availability or accuracy in meeting requested dates.

service levels

Health care; General

The performance standards that an MCO sets for its member services activities.

program layer

Outsourcing & offshoring; Business process outsourcing (BPO)

A separate functional component that interacts with others in some sequential and hierarchical way, with each layer usually having an interface only to the layer above it and the ...

sourcing advisor

Outsourcing & offshoring; Business process outsourcing (BPO)

A person who creates an outsourcing deal that is suitable for the buyer and/or service provider; he/she plays an important role in any outsourcing transaction.

joint application development

Outsourcing & offshoring; Business process outsourcing (BPO)

A methodology that involves the client or end user in the design and development of an application, through a succession of collaborative workshops called JAD sessions.

spider trap

Outsourcing & offshoring; Business process outsourcing (BPO)

A spider trap refers to either a continuous loop where spiders are requesting pages and the server is requesting data to render the page or an intentional scheme designed to ...

fringe benefits tax (FBT)

Outsourcing & offshoring; Business process outsourcing (BPO)

The tax is applied to employers who provide certain "fringe benefits" to employees. A fringe benefit is a payment provided in respect of employment, but in a different form to ...

core competencies

Outsourcing & offshoring; Business process outsourcing (BPO)

Key areas of expertise, internal skills, knowledge sets, and/or capabilities that give a companie a competitive edge over its competitors.

Terms in the News

Featured Terms

Harry8L

0
Terms
0
Blossaries
1
Followers

Industry/Domain: Natural environment Category: Water

Subterranean Amazon

The underground river that flows 13,000ft below ground directly beneath the Amazon river on the surface. Measuring 3,700 miles long, the Amazon river ...