Voice outsourcing

Voice outsourcing

Transfer of voice-based tasks or call centre functions (customer support, telemarketing, etc. ) to a service provider.

This is auto-generated content. You can help to improve it.

0 0

Improve it

Add an image

Part of Speech: noun
Synonym(s):
Blossary:
Industry/Domain: Outsourcing & offshoring
Category: Business process outsourcing (BPO)
Company:
Product:
Acronym-Abbreviation:

Collect to Blossary

Other Languages:

Related terms

voice outsourcing

Outsourcing & offshoring; Business process outsourcing (BPO)

Transfer of voice-based tasks or call center functions (customer support, telemarketing, etc. ) to a service provider.

non-voice outsourcing

Outsourcing & offshoring; Business process outsourcing (BPO)

Transfer of non-voice BPO work (administrative tasks, creative writing, etc. ) to a service provider.

outsourcing

Convention; Conferences

Hiring an outside firm or individual to perform the task instead of using in-house staff; to subcontract a task or responsibility to a third party.

outsourcing

Business services; Human resources

A contractual agreement between an employer and an external third party provider whereby the employer transfers responsibility and management for certain HR, benefit or training ...

outsourcing

Banking; Investment banking

Farming-out of a company's non-core activities to external providers.

outsourcing

Economy; Economics

Shifting activities that used to be done inside a firm to an outside company, which can do them more cost-effectively. Big firms have outsourced a growing amount of their business ...

program layer

Outsourcing & offshoring; Business process outsourcing (BPO)

A separate functional component that interacts with others in some sequential and hierarchical way, with each layer usually having an interface only to the layer above it and the ...

sourcing advisor

Outsourcing & offshoring; Business process outsourcing (BPO)

A person who creates an outsourcing deal that is suitable for the buyer and/or service provider; he/she plays an important role in any outsourcing transaction.

joint application development

Outsourcing & offshoring; Business process outsourcing (BPO)

A methodology that involves the client or end user in the design and development of an application, through a succession of collaborative workshops called JAD sessions.

spider trap

Outsourcing & offshoring; Business process outsourcing (BPO)

A spider trap refers to either a continuous loop where spiders are requesting pages and the server is requesting data to render the page or an intentional scheme designed to ...

fringe benefits tax (FBT)

Outsourcing & offshoring; Business process outsourcing (BPO)

The tax is applied to employers who provide certain "fringe benefits" to employees. A fringe benefit is a payment provided in respect of employment, but in a different form to ...

core competencies

Outsourcing & offshoring; Business process outsourcing (BPO)

Key areas of expertise, internal skills, knowledge sets, and/or capabilities that give a companie a competitive edge over its competitors.

Terms in the News

Featured Terms

Harry8L

0
Terms
0
Blossaries
1
Followers

Industry/Domain: Arts & crafts Category: Body art

Bagel head

A new expression of body art that is achieved by dripping saline solution into the forehead until a large welt forms. The practitioner then presses a ...