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ključni pokazatelj uspješnosti
Unaprijed definirana mjera koja se koristi za praćenje uspješnosti u postizanju kakvog strateškog cilja, plana, inicijative ili poslovnog procesa. Ključni pokazatelji uspješnosti se procjenjuju u odnosu na ciljanu vrijednost. Eksplicitna i mjerljiva vrijednost preuzeta izravno iz izvora podataka. Ključnim pokazateljima uspješnosti se mjeri učinak u određenom području, primjerice prihod po kupcu.
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- Part of Speech: noun
- Synonym(s):
- Blossary: User Experience Glossary
- Industry/Domain: Quality management
- Category: Six Sigma
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