20 Terms
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Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
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Six Sigma
lean manufacturing
Quality management; Six Sigma
An initiative focused on eliminating all waste in manufacturing processes. Principles of lean manufacturing include zero waiting time, zero inventory, scheduling (internal customer pull instead of ...
key performance indicator(KPI)
Quality management; Six Sigma
A predefined measure that is used to track performance of a strategic goal, objective, plan, initiative, or business process. A KPI is evaluated against a target. An explicit and measurable value ...
Body of knowledge (BOK)
Quality management; Six Sigma
The prescribed aggregation of knowledge in a particular area an individual is expected to have mastered to be considered or certified as a practitioner.
Body of knowledge (BOK)
Quality management; Six Sigma
The prescribed aggregation of knowledge in a particular area an individual is expected to have mastered to be considered or certified as a practitioner.
SIPOC diagram
Quality management; Six Sigma
A tool used by Six Sigma process improvement teams to identify all relevant elements (suppliers, inputs, process, outputs, customers) of a process improvement project before work begins.
the process map
Quality management; Six Sigma
The stages of a process flowchart depicting the type, and to identify the key actions for each step, and.
affinity diagram
Quality management; Six Sigma
A management tool for organizing information (usually gathered during a brainstorming activity).
