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CRM

Customer relationship management software.

Contributors in CRM

CRM

Community application

Software; CRM

The Community application includes the ideas and answers features. The Community app is available in the Force.com app menu.

Mini view

Software; CRM

The console's right frame which displays the records associated with the record displayed in the detail view. The fields displayed in the mini view are defined in the mini page layouts by an ...

Analytic snapshot target object

Software; CRM

The custom object that receives the results of the source report as records.

Analytic snapshot source report

Software; CRM

The custom report scheduled to run and load data as records into a custom object.

Half-life

Software; CRM

The half-life setting determines how quickly old ideas drop in ranking on the Popular Ideas subtab, to make room for ideas with more recent votes. A shorter half-life moves older ideas down the page ...

Computer-telephony integration (CTI)

Software; CRM

The linkage between a telephone system and a computer that facilitates incoming- and outgoing-call handling and control.

Search layout

Software; CRM

The organisation of fields included in search results, in lookup dialogs, and in the key lists on tab home pages.

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