Computer-telephony integration (CTI)

Computer-telephony integration (CTI)

The linkage between a telephone system and a computer that facilitates incoming- and outgoing-call handling and control.

This is auto-generated content. You can help to improve it.

0 0

Improve it

Add an image

Part of Speech: noun
Synonym(s):
Blossary:
Industry/Domain: Software
Category: CRM
Company: Salesforce
Product: Salesforce CRM
Acronym-Abbreviation:

Collect to Blossary

Other Languages:

Related terms

computer-telephony integration (CTI)

Software; Globalization software service

The use of a general-purpose computer to issue commands to a telephone switch to transfer calls and provide other services. Typically, CTI is used in call centers.

computer-telephony integration (CTI)

Software; CRM

The linkage between a telephone system and a computer that facilitates incoming- and outgoing-call handling and control.

computer/telephony integration (CTI)

Health care; General

A technology that unites a computer system with a telephone system so that the two technologies function seamlessly.

computer-telephony integration (CTI)

Technology; Information technology

The intelligent linking of computers with switches, enabling coordinated voice and data transfers to the desktop.

customer

Software; CRM

Refers to a person that has made a payment for a product of any type. That could include a single booking or a membership.

bidirectional language support

Software; CRM

In a computer program or system, compatibility with both right-to-left and left-to-right reading languages.

read only

Software; CRM

One of the standard profiles to which a user can be assigned. Read Only users can view and report on information based on their role in the organization. (That is, if the Read ...

administrator (system administrator)

Software; CRM

One or more individuals in your organization who can configure and customize the application. Users assigned to the System Administrator profile have administrator privileges.

solution manager

Software; CRM

One or more individuals in your organization who can review, edit, publish, and delete solutions. Typically, these individuals are product experts with excellent written ...