key performance indicator(KPI)

key performance indicator(KPI)

A predefined measure that is used to track performance of a strategic goal, objective, plan, initiative, or business process. A KPI is evaluated against a target. An explicit and measurable value taken directly from a data source. Key performance indicators (KPIs) are used to measure performance in a specific area, for example, revenue per customer.

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Part of Speech: noun
Synonym(s):
Blossary: User Experience Glossary
Industry/Domain: Quality management
Category: Six Sigma
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Related terms

key performance indicator (KPI)

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Refers to the quantitative and/or qualitative measure of performance; used to determine if the goals are met and address problems that cause poor performance .

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key performance indicator (KPI)

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key performance indicator (KPI)

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strategic planning

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The process an organization uses to envision its future and develop the appropriate strategies, goals, objectives and action plans.

company culture

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dissatisfiers

Quality management; Six Sigma

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