call transfer

call transfer

A feature which is used to send a call to someone else by pressing the transfer key and dialing the number.

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Industry/Domain: Telecommunications
Category: Switchboard
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Related terms

dual-line call transfer

Software; Globalization software service

(1) A call transfer method in which the primary and secondary lines remain bridged until a call is completed. (2) See trombone.

Integrated Services Digital Network call transfer

Software; Globalization software service

In DirectTalk, an application that allows you to transfer calls on Nortel DMS-100 switches using Integrated Services Digital Network two B-channel transfer, and on Nortel DMS-100 ...

key

Telecommunications; Switchboard

Generally refers to a button on a telephone set which is used to access an extension or feature.

auto attendant

Telecommunications; Switchboard

Specialized automated system which answers incoming calls with a programmed greeting, then gives the caller a menu of choices for further distribution of the call. When the caller ...

authentication code

Telecommunications; Switchboard

A code that is dialed before making a call. Use of an authorization code ensures that only authorized individuals can use the phone system.

call pickup group

Telecommunications; Switchboard

A group of phones able to answer each other's ringing phones when an access code is keyed in.

call waiting

Telecommunications; Switchboard

A feature that allows the user to be notified by a tone if another call comes in while s/he is already on the phone.

central office

Telecommunications; Switchboard

A telephone switching system operated by the public telephone company to which all residence telephones and business telephone systems within the local service area are connected.