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CRM

Customer relationship management software.

Contributors in CRM

CRM

Stage history

Software; CRM

Related list on an opportunity detail page that lists changes in status and stage for the opportunity.

Competitor

Software; CRM

Related list that displays competitor names, strengths, and weaknesses entered for a specific opportunity.

Tracking code

Software; CRM

Salesforce.com supplies a JavaScript tracking code that must be placed on every page of your website. The tracking code automatically correlates website activity and Google AdWords click details with ...

Knowledge agent

Software; CRM

Salesforce.com uses the term knowledge agent to represent a specific type of user. Knowledge agents are article consumers in the internal Salesforce Knowledge app. These users can access the Articles ...

Search phrase

Software; CRM

Search phrases are queries that users enter when searching on www. google. com.

Collapsible section

Software; CRM

Sections on detail pages that users can hide or show.

Category, knowledge and answers

Software; CRM

See Data Category for Answers and Data Category for Articles.

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