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CRM

Customer relationship management software.

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CRM

Salesforce CRM content

Software; CRM

An on-demand, content-management system that allows you to organize, share, search, and manage content within your organisation and across key areas of the Salesforce.com application. Content can ...

Account

Software; CRM

An organization, company, or consumer that you want to track—for example, a customer, partner, or competitor.

Product

Software; CRM

Any item or service your organisation sells. Products are defined within a price book, and can be added to opportunities. Available in Professional, Enterprise, Unlimited, and Developer Editions ...

CTI adapter

Software; CRM

A lightweight software programme that controls the appearance and behaviour of a Salesforce.com SoftPhone. The adapter acts as an intermediary between a third-party computer telephony integration ...

A list display of items (for example, accounts or contacts) based on specific criteria. Salesforce.com provides some predefined views. In the console, the list view is the top frame that displays a ...

Chatter feed

Software; CRM

A list of recent activities in Salesforce. com. Chatter feeds display: *On the Home tab, where you can see your updates, status updates of people you follow, and updates to records you follow and ...

Mail merge

Software; CRM

A mail merge is the process of generating form letters and other Microsoft Word documents that are personalised for the recipient, who is often a contact or lead. The content of each document is ...