CTI adapter

CTI adapter

A lightweight software programme that controls the appearance and behaviour of a Salesforce.com SoftPhone. The adapter acts as an intermediary between a third-party computer telephony integration (CTI) system, Salesforce. com, and a Salesforce CRM Call centre user. It must be installed on any machine that needs access to Salesforce CRM Call centre functionality.

This is auto-generated content. You can help to improve it.

0 0

Improve it

Add an image

Part of Speech: noun
Synonym(s):
Blossary:
Industry/Domain: Software
Category: CRM
Company: Salesforce
Product: Salesforce CRM
Acronym-Abbreviation:

Collect to Blossary

Other Languages:

Related terms

adapter

Automotive; Automobile

Also spelled "adaptor" A connector which links two items usually of dissimilar structure or size.

adapter

Engineering; Electronic engineering

1. A fitting used to change either the terminal scheme or the size of a jack, plug, or socket to that of another. 2. A fitting used to provide a transition from one type or style ...

adapter

Fire safety; Prevention & protection

Any device that allows fire hose couplings to be safely interconnected with couplings of different sizes, threads, or mating surfaces, or that allows fire hose couplings to be ...

adapter

Software; Productivity software

A software component that converts transmitted data from one presentation form to another.

adapter

Software; Globalization software service

(1) A mechanism for connecting two unlike parts or machines, or for electrically or physically connecting a device to a computer or to another device. (2) A set of software ...

customer

Software; CRM

Refers to a person that has made a payment for a product of any type. That could include a single booking or a membership.

bidirectional language support

Software; CRM

In a computer program or system, compatibility with both right-to-left and left-to-right reading languages.

read only

Software; CRM

One of the standard profiles to which a user can be assigned. Read Only users can view and report on information based on their role in the organization. (That is, if the Read ...

administrator (system administrator)

Software; CRM

One or more individuals in your organization who can configure and customize the application. Users assigned to the System Administrator profile have administrator privileges.

solution manager

Software; CRM

One or more individuals in your organization who can review, edit, publish, and delete solutions. Typically, these individuals are product experts with excellent written ...