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Category, solutions
A label you can apply to a solution to group similar solutions together. Solution categories help customer support representatives find solutions faster when solving cases. If you use the Self-Service portal or public solutions, your customers can browse solutions by category to find what they need. See also Parent Category.
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- Part of Speech: noun
- Synonym(s):
- Blossary:
- Industry/Domain: Software
- Category: CRM
- Company: Salesforce
- Product: Salesforce CRM
- Acronym-Abbreviation:
Other Languages:
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