Public safety answering point (PSAP)

Public safety answering point (PSAP)

A facility in which 9-1-1 calls are answered.

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Part of Speech: noun
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Blossary:
Industry/Domain: Fire safety
Category: Prevention & protection
Company: NFPA
Product:
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public safety answering point (PSAP)

Fire safety; Prevention & protection

A facility in which 9-1-1 calls are answered.

Public-Safety Answering Point (PSAP)

Mobile communications; Mobile phones

The dispatch office that receives 911 calls from the public. A PSAP may be local fire or police department, an ambulance service or a regional office covering all services.

call center

Software; Operating systems

A facility in which an organization’s telephone calls are answered and made, including helpdesk and service lines. Call centers usually use some amount of computer automation.

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