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CRM

Customer relationship management software.

Industry: Software

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Contributors in CRM

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CRM

Philtre condition/criteria

Software; CRM

Condition on particular fields that qualifies items to be included in a list view or report, such as “State equals California.”

Profile

Software; CRM

Defines a user’s permission to perform different functions within Salesforce. com. For example, the Solution Manager profile gives a user access to create, edit, and delete solutions.

Case

Software; CRM

Detailed description of a customer’s feedback, problem, or question. Used to track and solve your customers’ issues.

Determines the category to which an opportunity is attributed in a forecast. The default category setting for an opportunity is tied to its stage, as set in the Stage picklist. To update the Forecast ...

Web-to-lead

Software; CRM

Functionality that lets you gather registration or profile information on your company’s website and then generate leads using that data.

Google AdWords

Software; CRM

Google AdWords™ (http://adwords.google.com) is an online advertising service used to create advertisements that display on major search engines, including Google. Many Salesforce.com customers ...

Google Apps

Software; CRM

Google Apps™ is a suite of on-demand communication and collaboration services hosted by Google and designed for business users. Salesforce.com integrates key Google Apps services and provides several ...