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CRM

Customer relationship management software.

Contributors in CRM

CRM

Entitlements help you determine if your customers are eligible for customer support so you can create cases for them. A customer may be eligible for support based on a particular asset, account, or ...

Text

Software; CRM

Data type of a custom field that allows entry of any combination of letters, numbers, or symbols, up to a maximum length of 255 characters.

Long text area

Software; CRM

Data type of custom field that allows entry of up to 32,000 characters on separate lines.

Custom links

Software; CRM

Custom URLs defined by administrators to integrate your Salesforce.com data with external websites and back-office systems. Formerly known as Web links.

Dashboard builder

Software; CRM

Dashboard builder is a drag-and-drop interface for creating and modifying dashboards.

Entitlement contact

Software; CRM

Entitlement contacts are contacts specified to receive customer support.

Entitlement process

Software; CRM

Entitlement processes are timelines that include all of the steps (milestones) that your support team must complete to resolve cases. Each process includes the logic necessary to determine how to ...