Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

Performance standard

Quality management; Six Sigma

The metric against which a complete action is compared.

Chart

Quality management; Six Sigma

A tool for organizing, summarising and depicting data in graphic form.

Customer-supplier partnership

Quality management; Six Sigma

A long-term relationship between a buyer and supplier characterised by teamwork and mutual confidence. The supplier is considered an extension of the buyer's organization. The partnership is based on ...

Failure mode analysis (FMA)

Quality management; Six Sigma

A procedure to determine which malfunction symptoms appear immediately before or after a failure of a critical parameter in a system. After all possible causes are listed for each symptom, the ...

Cell

Quality management; Six Sigma

An arrangement of people, machines, materials and equipment in which the processing steps are placed next to each other in sequential order and through which parts are processed in a continuous flow. ...

Stop the line authority

Quality management; Six Sigma

Power given to workers to stop the process when abnormalities occur, allowing them to prevent the defect or variation from being passed along.

Count per unit chart

Quality management; Six Sigma

A control chart for evaluating the stability of a process in terms of the average count of events of a given classification per unit occurring in a sample.