27 Terms
Home > Industry/Domain > Quality management > Six Sigma
Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
Add a new termContributors in Six Sigma
Six Sigma
Failure mode effects analysis (FMEA)
Quality management; Six Sigma
A systematised group of activities to recognise and evaluate the potential failure of a product or process and its effects, identify actions that could eliminate or reduce the occurrence of the ...
Material handling
Quality management; Six Sigma
Methods, equipment and systems for conveying materials to various machines and processing areas and for transferring finished parts to assembly, packaging and shipping areas.
Delighter
Quality management; Six Sigma
A feature of a product or service that a customer does not expect to receive but that gives pleasure to the customer when received. Also called an "exciter."
Deployment
Quality management; Six Sigma
Dispersion, dissemination, broadcasting or spreading communication throughout an organization, downward and laterally.
Voice of the customer
Quality management; Six Sigma
The expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization's members.
Process flow diagram
Quality management; Six Sigma
A depiction of the flow of materials through a process, including any rework or repair operations; also called a process flow chart.
Key process
Quality management; Six Sigma
A major system level process that supports the mission and satisfies major consumer requirements.
