Six Sigma

Six Sigma

Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.

Industry: Quality management

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Six Sigma

Quality management system (QMS)

Quality management; Six Sigma

A formalised system that documents the structure, responsibilities and procedures required to achieve effective quality management.

Variable data

Quality management; Six Sigma

Measurement information. Control charts based on variable data include average (X-bar) chart, range (R) chart, and sample standard deviation (s) chart.

Flowchart

Quality management; Six Sigma

A graphical representation of the steps in a process. Flowcharts are drawn to better understand processes. One of the "seven tools of quality".

Lost customer analysis

Quality management; Six Sigma

Analysis conducted to determine why a customer or a class of customers was lost.

Value analysis

Quality management; Six Sigma

Analysing the value stream to identify value added and nonvalue added activities.

Standard in-process stock

Quality management; Six Sigma

One of the three elements that make up standard work. It is the minimum quantity of parts always on hand for processing during and between subprocesses. It allows workers to do their jobs ...

Ethics

Quality management; Six Sigma

The practise of applying a code of conduct based on moral principles to day-to-day actions to balance what is fair to individuals or organisations with what is right for society.