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Six Sigma
Originally developed by Motorola in 1986, Six Sigma is quality management method that helps organizations to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in profits, employee morale and quality of products or services.
Industry: Quality management
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Six Sigma
Electric data interchange (EDI)
Quality management; Six Sigma
The electronic exchange of data from customers to suppliers and from suppliers to customers.
Survey
Quality management; Six Sigma
The act of examining a process or questioning a selected sample of individuals to obtain data about a process, product or service.
Service level agreement
Quality management; Six Sigma
A formal agreement between an internal provider and an internal receiver (customer).
Activity based costing
Quality management; Six Sigma
An accounting system that assigns costs to a product based on the amount of resources used to design, order or make it.
Value stream loops
Quality management; Six Sigma
Segments of a value stream with boundaries broken into loops to divide future state implementation into manageable pieces.
Defective
Quality management; Six Sigma
A defective unit; a unit of product that contains one or more defects with respect to the quality characteristic(s) under consideration.
Failure mode effects and criticality analysis (FMECA)
Quality management; Six Sigma
A procedure performed after a failure mode effects analysis to classify each potential failure effect according to its severity and probability of occurrence.
